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To perform this job successfully, an individual must be able to perform each essential duty to the satisfaction of the assigned supervisor. The requirements listed below are representative of the knowledge, skills, and/or ability required and the applicant must have a basic understanding and knowledge of injection molding process, equipment, and materials. The addition of other molding processes is helpful. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an engineering house, a toolmaker, a blow molder, an injection molder, and a custom machine builder all under one company. The Field Service will provide on-site machine installation, troubleshooting, repair and training for our domestic and international customers. It is expected that the Field Service Engineer will exceed our customer's expectations whenever possible.
Below are the essential duties and responsibilities:
- Ability to read hydraulic, electrical and pneumatic drawings and schematic prints.
- Test, troubleshoot and repair hydraulic, electrical and pneumatic mechanical functions per machine capabilities in field at customer production sites.
- Conduct training...
Responsible for executing assigned robotic/automation jobs, including onsite installation, troubleshooting, and repair and follow up on service escalations. Seeks sales opportunities while ensuring customer satisfaction. Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment. Services are provided in-house, on-site, and/or via telephone. Travels 70% - 80% to customer sites and other locations in the US, Canada, and internationally. Provides on-the-job training, coaching, and mentoring to other service team members. Follows safety practices as defined by the Company and/or customers’ site safety code.