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ROLES AND RESPONSIBILITIES
- Carry out installations, calibrations, performance trials and acceptance tests for equipment.
- Provide technical support to remote equipment.
- Carry out ad hock and scheduled service on machines.
- Manage and control tools, test equipment, technical documentation and other assigned equipment.
- Project management and execution of installations including calibrations of each contracted product type (meat, potatoes, etc.) optimizing customer resources and involvement.
- Execute automation projects associated with installations within Automation Process Procedures and in consultation with Senior Automation staff.
- Contribute to sales presentations and discussions as...
Department Technical Services
Title Field Service Engineer / Field Service Application Engineer
Reports To Field Service Manager
FLSA Exempt
Key Interfaces External Customers
Objective The Field Service/Applications Engineer assists customers with the installation,
Mechatronics call center
Mechatronics Application support
Sales
application and problem solving of variable speed drives, servo drives and
electro mechanical products. Customer assistance consists of phone support
Candidate must have experience in maintenance and repair of industrial equipment. Great mechanical aptitude is required to perform assembly, installation and commission of the equipment. The ability to troubleshoot and solve mechanical/programming including relay control circuits (PC/PLC) is a plus. Spanish speaking ability is a plus.
Travel required 75-100% depending on time of year. Overtime, per diem, and excellent benefits.
To perform this job successfully, an individual must be able to perform each essential duty to the satisfaction of the assigned supervisor. The requirements listed below are representative of the knowledge, skills, and/or ability required and the applicant must have a basic understanding and knowledge of injection molding process, equipment, and materials. The addition of other molding processes is helpful. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an engineering house, a toolmaker, a blow molder, an injection molder, and a custom machine builder all under one company. The Field Service will provide on-site machine installation, troubleshooting, repair and training for our domestic and international customers. It is expected that the Field Service Engineer will exceed our customer's expectations whenever possible.
Below are the essential duties and responsibilities:
- Ability to read hydraulic, electrical and pneumatic drawings and schematic prints.
- Test, troubleshoot and repair hydraulic, electrical and pneumatic mechanical functions per machine capabilities in field at customer production sites.
- Conduct training...
Responsible for executing assigned robotic/automation jobs, including onsite installation, troubleshooting, and repair and follow up on service escalations. Seeks sales opportunities while ensuring customer satisfaction. Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment. Services are provided in-house, on-site, and/or via telephone. Travels 70% - 80% to customer sites and other locations in the US, Canada, and internationally. Provides on-the-job training, coaching, and mentoring to other service team members. Follows safety practices as defined by the Company and/or customers’ site safety code.
