Customer Service Sales Representative (Inside Sales)
Location: On-site Full-Time
Schedule: Monday–Friday, 8:00 AM–5:00 PM (flexibility may be required)
Compensation: Competitive base salary + performance-based incentives
Our team is seeking a personable and results-driven Customer Service Sales Representative to support customer engagement and drive revenue through inside sales activities. This role combines customer support with sales strategy, requiring strong communication skills, technical aptitude, and a proactive approach to building lasting client relationships.
Responsibilities
- Manage inbound and outbound communications (calls, emails, chats) with professionalism and empathy
- Understand customer needs and recommend appropriate products or services, including upselling and cross-selling
- Resolve complex inquiries and complaints efficiently, ensuring customer satisfaction
- Collaborate with internal teams (sales, operations, logistics) to address customer concerns and fulfill orders
- Monitor aftermarket performance metrics and report trends to leadership
- Achieve sales goals by processing orders, promoting new offerings, and maintaining product knowledge
- Foster long-term customer relationships through consistent follow-up and high-quality service
- Suggest process improvements to enhance customer experience and operational efficiency
- Stay current on product offerings, systems, and customer service tools
Qualifications
- Proven experience in customer service or inside sales, with a track record of meeting satisfaction and sales goals
- Strong communication, interpersonal, and problem-solving skills
- Ability to manage multiple tasks, prioritize effectively, and work independently or collaboratively
- Familiarity with CRM platforms, helpdesk tools, and customer service software
- Technical aptitude or experience with CAD software and product databases is a plus
- High school diploma or equivalent required; additional education or certifications preferred
Preferred Skills
- Conflict resolution and de-escalation techniques
- KPI tracking and performance analysis
- Adaptability to evolving customer needs and business priorities
