Field Service Engineer

Operating within the After-Sales group, the Field Service Engineer’s main mandate is to install and qualify the systems clients the customers' facilities.

REQUIRED SKILLS

• College diploma in electronics, computer science or computerized systems technology 
• Knowledge in computer science, electronics and automation 
• Excellent customer-orientation
• Availability to travel three weeks per month
• Valid driver’s license
• Valid international passport
• One year of experience in a similar job (asset)
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
• Experience troubleshooting and responding to customer concerns
• Proven record of being reliable and accountable for all aspects of their job
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner
• Strong time management skills
• Ethical and trustworthy

RESPONSIBILITIES

Equipment Installation:

• Perform the electronic and mechanic installation according to the established standards 
• Do the systems start-up and ensure it is working according to specifications 
• Work with the technical support team to address any issue
• Provide training to the users
• Assist the customer during the qualification of the equipment
• Write Installation Reports

After-Sale Services:

• Perform the maintenance and repair of the equipment according to the customer service requests
• Perform engineering and courtesy visits
• Generate Service Reports

Miscellaneous:

• Assist and participate in the projects design and delivery process 
• Identifying and participating in sales opportunities such as new contracts, and system sales