Field Service Technician

Position:                     Field Service Technician

Departments:              Service & Parts

Report to:                   North American Service Manager

Department goal: To provide the highest level of Technical & Customer Service to all of our customers. To be viewed in the industry as a World Class Service provider

Key knowledge / experience needed:

• A good understanding of industrial type equipment
• A good understanding of electrical and electrical controls
• A good understanding of electrical schematics
• A good understanding of mechanical function and repair
• Field service experience
• Good customer and reporting skills

Functions and Tasks:

• Electrical troubleshoot and repair all equipment sold
• Mechanical troubleshoot and repair all equipment sold
• To provide all technical service and support in a timely manner and in accordance with established company
• Sell Preventive Maintenance Contracts
• Sell Recommended Spare Parts
• Install all equipment sold
• Commission / Demo all equipment
• Proper paperwork must be filled out and completed prior to leaving the
• Technical phone and e-mail support
• Parts processing when available

Responsibilities: Field Service, troubleshoot electrical and mechanical industrial equipment issues, repair and install all equipment sold at customer’s site. Provide electrical and mechanical technical help via phone and e-mail. Help within the Parts Department. Travel when requested, via air travel and locally via auto.