Field Installation Technician

KNOWLEDGE, SKILLS AND ABILITIES

• Must have valid driver’s license.
• Comfortable in front of small groups for demonstrating and training customers on newly installed machines.
• Ability to work independently and use judgment to determine customer problems with limited direct supervision.
• Must be able to travel at any time to various customer locations, which includes having or being able to obtain a passport.

EDUCATION AND EXPERIENCE

• High School Diploma Required.
• Associate’s degree in electronics or mechanical equivalent training preferred

WORKING CONDITIONS

This job also works near moving mechanical parts and the noise level is loud. This position has a lot of driving and overtime work.

ESSENTIAL RESPONSIBILITIES

• Perform equipment installation as well as verify proper operation of machines to the manufacture specifications.
• Review, evaluate, and resolve machine problems at customer sites, or by phone, with limited supervision.
• Must exercise discretion and judgment to evaluate, diagnose, and provide appropriate responses to customer problems.
• Provide adequate training to customers with the overall intention of instructing and/or recommending methods that will improve and/or enhance the performance.
• Ability to effectively document and communicate ideas, strategies, problems, and solutions.
• Ability to prepare written service reports and other necessary supportive documentation.