Field Service Technician

The Field Service Technician will be responsible to assemble, install and repair electromechanical equipment. Strong mechanical aptitude, knowledge of electrical wiring/troubleshooting, computer skills, and hands-on experience diagnosing and repairing motors would be beneficial for this position.  Must be able to communicate well, both verbally and written, for interactions with the client and for writing service repair reports.  Travel will be required, up to 60%, both domestically and internationally. 

Knowledge of mechanical assemblies, servo motors, PLC logic, embedded computers, gears, bearings, linear drives, electronics and mechanical systems, internet connectivity.

Ability to read and interpret construction and engineering drawings.

Implementing daily the Core Values: Excellence by ensuring your work is the best it can be; Respectful of clients, team members and leadership; Integrity by always being honest and fair in all areas; Teamwork by listening and hearing what others say and working together to find a solution that's best for all

Must be a self-starter with the ability to work independently or as part of a team.

Strong time management and prioritization skills; ability to organize, multi-task and work under pressure; strong attention to detail.

Goal Oriented – naturally motivated to set and reach goals.

Excellent interpersonal/communication skills; ability to communicate effectively with team members and clients; is objective and open to other views, welcomes feedback; able to write clear and concise service reports.

Proficient in Microsoft Office Suite: Word, Excel, Outlook, Teams. Knowledge of NetSuite a plus.

Professional approach with unquestionable integrity, credibility, and character; Demonstrates high moral and ethical behavior.

OSHA 30 certification a plus; otherwise, on-line OSHA training provided to be completed within 90 days.

Continually required to stand and utilize hand and finger dexterity.

Frequently required to talk, hear, walk, bend, stoop, kneel or work near moving mechanical parts.

Must be able to occasionally, or as needed, lift and or move more than 75 pounds.

Occasionally required to sit, climb or work in high places or tight spaces.

Willingness and ability to safely operate power tools and construction equipment as necessary for door installation. 

Will be accountable for assigned tools. Correct use and maintenance a must.

Personal Protective Equipment (PPE) to be used and maintained.

Assemble, stage, set up, and test product.

Crate components for transportation according to defined SOP.

Load crates onto trucks for delivery to job site.

Unload trucks as product is delivered to Harleysville factory.

Pick-up parts from local vendors as needed.

Unpack delivered supplies and log into inventory, as needed.

Understand the features and benefits of all door products, and how to communicate to all levels.

Travel to customer sites for installation. Assist subcontractors with installation; be willing and able to physically install if the subcontractor is not available.  

Travel to customer sites to install

Must represent the company positively and professionally at all times while traveling 

Provide customer service via telephone and remote sessions for initial troubleshooting and diagnostics 

Travel to customer locations to provide onsite diagnostics and servicing 

Travel to customer sites to provide regularly scheduled preventative maintenance.

Travel to customer sites to provide training for GC's, subcontractors, and maintenance personnel.

Provide feedback from service visits that enables continuous improvement of the product line.