Field Service Engineer

Job Locations US-NY-New York City Metro
ID
2019-1396
Category
Field Service

Overview

Commission, Troubleshoot and Service the most advanced control systems
Our company has immediate openings for Field Service Engineers in New York City. A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology.
In this position, you would be a key part of our expanding Field Service team, you would work at customer sites ensuring that our advanced systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business. Build your career in an innovative, growing company by developing a working knowledge while supporting our customers.

Qualifications

Qualifications
2 or 4 year college degree, technical school degree, or related experience
Strong Customer Service Skills
Willingness to travel a minimum of 30% of the time, market dependent
Occasional international travel is required
Work from a home office
4-10 years work experience in electro-mechanical or related field
Experience with troubleshooting electrical systems
The ability to professionally interface with a wide range of customers from contractors to specifiers
Proficient in computer operation skills including file management, Outlook/Skype and other interpersonal communications software, web navigation, and Microsoft-based productivity software. Computer networking experience a plus
Highly organized and accustomed to a fast-paced work schedule
The ability to work independently with minimal supervision
Valid driver’s license.
Must be able to pass background checks and drug screens, as required
Bi-lingual (English/Spanish) a plus

Responsibilities

Deliver exemplary customer service in the field
Become proficient in servicing all Systems while following field service procedures
Troubleshoot and repair commercial system installations
Coordinate with on-site contractors and facility managers to ensure proper system installation
Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
Work independently from your home office to accommodate the ever changing needs and priorities of our customers
Serve as a technical expert for legacy systems and products
Stay aligned to company's culture and values
Be passionate
Be flexible and adaptable to changing markets
Be an innovative thinker
Be customer focused
Be ethical

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