Field Service Technician

Field Service Technician

• Support the installation and commissioning of projects on site.
• Must take personal ownership for customer satisfaction.
• Perform troubleshooting and root cause analysis in response to customer’s shop and field service needs. 
• Execute preventative and corrective maintenance on customer and company rental equipment.
• Support Project Manager with data collection and metrics of installation.
• Support Technical Services Shop Leader by completing work orders in assigned time and with a high level of accuracy.
• Support continuous development and cost reduction efforts by providing feedback and lessons learned.
• Communicate effectively and professionally with external and internal customers both during the project planning and on site phases of the project.
• Manage change order process on site and work with Project Management to ensure proper billing.
• Help to develop Field Service and Site Management processes. 

• Great mechanical aptitude and ability to plan complex equipment assembly of equipment on an industrial site.
• Must have a minimum of 2 years work experience in a mechanical/industrial role.
• Must have clean and professional appearance to positively represent company in the field
• Associates degree in a technical discipline is preferred
• Must be able to travel up to 70% of the time
• Must demonstrate the ability to read and understand mechanical and electrical engineering design and assembly drawings
• Must have a understanding and appreciation for site safety policies and procedures.
• Must have strong leadership abilities and “thick skin” to manage multiple subcontractors on a job site.
• Must be able to effectively resolve conflicts.
• Must be able to demonstrate excellent organizational & critical thinking skills
• Must have a high sense of urgency and ability to “get it done” on site. Customer uptime is critical.
• Must be able to demonstrate a solid grasp of basic computer systems: Microsoft Outlook, Word, Excel, etc.
• Must be able to demonstrate strong  attention to detail
• Must be able to demonstrate excellent task and time management skills
• Required Education: High School or equivalent