ROLES AND RESPONSIBILITIES
- Carry out installations, calibrations, performance trials and acceptance tests for equipment.
- Provide technical support to remote equipment.
- Carry out ad hock and scheduled service on machines.
- Manage and control tools, test equipment, technical documentation and other assigned equipment.
- Project management and execution of installations including calibrations of each contracted product type (meat, potatoes, etc.) optimizing customer resources and involvement.
- Execute automation projects associated with installations within Automation Process Procedures and in consultation with Senior Automation staff.
- Contribute to sales presentations and discussions as appropriate for selling the equipment and associated automation systems.
- Aid in the generation of support documentation for customers and support personnel.
- Liaises with Supply Chain and Sales staff to clarify all technical matters relating to the technical details in the sales proposal and subsequent order specifications.
- Manage and perform application support to the market and technical support to vendors as required.
- Connect with corporate based R&D engineers on component obsolescence and specification change issues.
- Maintain complete and secure engineering files on products in accordance with procedures.
- Approve customization of products to customer’s requirements.
- Local testing of new applications.
- Other support activities as assigned.
- Coordinate shipment/delivery for equipment and parts of all sales, trials, and trade show material, etc.
- Schedule installation services required for all equipment installations
- Document service visits, equipment configurations and services as performed and evaluated in the field
- Coordinate with manufacturing and engineering to establish and/or maintain proper assignment of part numbers and appropriate inventory levels at warehouse locations.
Candidate Profile
- Qualified candidates MUST have protein/meat processing or packaging experience.
- Military training or equivalent experience in electronic system troubleshooting a plus.
- Experience in industrial technology and customer support.
- Strong problem solving skills with the ability to work on problems of diverse scope.
- Basic knowledge of process control and statistics
- Assist and support customers in a professional manner.
- Complete all required customer, management and engineering paperwork and/or data entry in a timely manner.
- A valid driver’s license with a good driving record.
- Excellent communication skills and the ability to converse effectively in the English language are necessary.
Education
A Bachelor's degree in electrical, electronic, mechanical, or industrial engineering is preferred.
Other skills/abilities
Travel by car and by air, with overnight travel is required. Job requires frequent bending and kneeling, lifting of up to 80 lbs.
