Job Locations US-CA-West Sacramento



  • To organize installation activities in the dedicated region to ensure the department’s efficient and profitable operation by satisfying customers and enhancing customer relations
  • Establishes operational plans and schedules manpower, materials, and facilities to meet contract requirements
  • Secure that all documentation are properly used during each installation and commissioning documents are signed off by each installation
  • To enhance the reputation at every opportunity when interacting with others
  • Participate in all major and complex installation securing maximum customer satisfaction and sorter performance
  • Liaison between sales, Project management and service to ensure customer expectations are met

Roles and Responsibilities

  • Drive for Achievement: Set the targets in close cooperation with the local Management in line with the Strategy Plan.
  • Delivering and achieving ever-improving results and driving performance to affect significant improvement in company target related performance objectives.
  • Efficiency:Ensuring successes are repeated and best practice spread for operational installation excellence
  • Ensure that corrective action is taken where adverse variations to target achievement occur or inadequate performance is suspected. Instigate actions and strategies to bring about necessary improvements
  • Ensure accurate recording of parts and service times used during installation and invoicing in the Service Department/local hubs
  • Expectation: Improve on the quality of commitment to customer service and retention by enhanced facilities, improved technical skills and high standards of quality workmanship as well as best practice in customer handling and communication
  • Team Leadership: Communicating the objective by maintaining consistency and focus. Translating the overall direction and strategy into something meaningful and tangible for teams to achieve desired results
  • Ensure that all Employees are committed to the principles and ethics and that these principles are the basis of customer relation management
  • Establish and maintain daily workshop timekeeping and labor productivity records (Service reports) to monitor the effective use of technician and productive labor. Monitor hours attended and worked in order to achieve labor efficiency targets
  • Minimum 5 years’ experience in a similar function or role

Skills in applying and using knowledge in a management position:

  • Being self-motivated and having the proven capacity to fully complete tasks
  • Ability to organize clerical work, administration, control systems and financial resources
  • Leadership and coaching attributes
  • Technical, Professional and Engineering qualifications
  • Experience and knowledge of modern business methods and financial control. Skills in using this knowledge in a practical way
  • Excellent technical problem-solving, troubleshooting, and follow-up skills
  • Excellent communication skills, very good in spoken and written English
  • Do what it takes Attitude
  • Ability to relate to local customers, their views and issues (preferably experience in the local culture)



University or College studies (electrical, mechanical or electro-mechanical) with a minimum of 5 years of experience preferably in similar capacity.


Other skills/Abilities


Socially outgoing, ability to handle stress, use to travel


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