Field Service Technician, Packaging Technology

Job Locations US-OH
ID
2016-1180
Category
Field Service

Overview

As a Territory Packaging Technician (FST), you will be supporting manufacturers in the Ohio / Michigan territory and surrounding region. Your Service Manager will dispatch you to customer sites to install, service, and repair Food Packaging Equipment. As part of a highly motivated team of well-rounded Field Service professionals, your mission is to assure that preventive maintenance and operational repairs are performed and carried out earning high customer satisfaction ratings.

 

Our company is a premier provider of custom industrial automated systems for Food processing and packaging. Manufacturers want high-yield, high-quality packaging of prepared foods, bakery, cheese, meat, poultry and seafood products. We deliver - with a modern line of PLC-driven Form/Fill/Seal packaging machines.

 

RESPONSIBILITIES

 

Field Service Technicians start their career with product training at HQ. As a customer-focused technical product expert, the Packaging Equipment Tech will apply troubleshooting, mechanical and electrical skills, and knowledge of hydraulic, pneumatic and electronic control systems to provide preventive maintenance and on-site equipment repair.

  • Travel 80% within territory and as necessary to assignments in other territories;

  • Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures;

  • Engage with customer on site, analyze equipment performance, troubleshoot to isolate problem and determine actions needed to restore system to performance specifications;

  • Share information with team members, customers and your supervisor to help prioritize and keep customer apprised of corrective actions and equipment status;

  • Repair or replace defective parts using immense inventory system;

  • Inform customers of routine preventive maintenance techniques;

  • Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.

REQUIREMENTS 

  • Required - 1 year minimum relevant hands-on machine repair experience and experience with common hand tools;

  • Experience with packaging equipment is a definite plus;

  • AS Degree Electrical Engineering or military, or electrical training a definite plus;

  • Mechanical aptitude, problem solving, servicing, troubleshooting skills and repair of PLC  electromechanical machinery experience desired;

TRAVEL

  • 80% travel – Mostly within Territory and Region, overnight stays, travel by automobile or airplane whatever mode works best.

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