As a Territory Packaging Technician (FST), you will be supporting manufacturers in the Ohio / Michigan territory and surrounding region. Your Service Manager will dispatch you to customer sites to install, service, and repair Food Packaging Equipment. As part of a highly motivated team of well-rounded Field Service professionals, your mission is to assure that preventive maintenance and operational repairs are performed and carried out earning high customer satisfaction ratings.
Our company is a premier provider of custom industrial automated systems for Food processing and packaging. Manufacturers want high-yield, high-quality packaging of prepared foods, bakery, cheese, meat, poultry and seafood products. We deliver - with a modern line of PLC-driven Form/Fill/Seal packaging machines.
Field Service Technicians start their career with product training at HQ. As a customer-focused technical product expert, the Packaging Equipment Tech will apply troubleshooting, mechanical and electrical skills, and knowledge of hydraulic, pneumatic and electronic control systems to provide preventive maintenance and on-site equipment repair.
Travel 80% within territory and as necessary to assignments in other territories;
Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures;
Engage with customer on site, analyze equipment performance, troubleshoot to isolate problem and determine actions needed to restore system to performance specifications;
Share information with team members, customers and your supervisor to help prioritize and keep customer apprised of corrective actions and equipment status;
Repair or replace defective parts using immense inventory system;
Inform customers of routine preventive maintenance techniques;
Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.
Required - 1 year minimum relevant hands-on machine repair experience and experience with common hand tools;
Experience with packaging equipment is a definite plus;
AS Degree Electrical Engineering or military, or electrical training a definite plus;
Mechanical aptitude, problem solving, servicing, troubleshooting skills and repair of PLC electromechanical machinery experience desired;
80% travel – Mostly within Territory and Region, overnight stays, travel by automobile or airplane whatever mode works best.