Technical Field Service Representative

Job Locations US-GA-Atlanta
ID
2016-1172
Category
Field Service Technician

Overview

DUTIES AND RESPONSIBILITIES:

  • Installs, services or repairs mechanical and electronic equipment at the customer's site, our manufacturing sites, or sales and service offices.  
  • Utilizes hand tools and test equipment to perform work.
  • Requires knowledge of equipment specifications.
  • Discusses with engineering problems relating to maintenance or operation of equipment.
  • Field train customers.
  • Performs in house phone troubleshooting support to customers.
  • Supports sales for product demonstrations.
  • Provides a range of known solutions to problems.
  • Innovates on the fly to resolve new and unique problems. 
  • May be asked to cover after hours phone troubleshooting.
  • Will be asked to travel extensively, around the world.
  • Build and maintain customer relationships.
  • Performs other duties as assigned by manager.

 

QUALIFICATIONS:

  • Require minimal direct supervision.
  • Organizational skills.
  • Microsoft Outlook and Excel knowledge.
  • Expert knowledge of supplied machinery.
  • Ability to accurately and effectively communicate problems and suggest possible solutions.
  • Will require travel up to 100% of the time. Normally one week out, sometimes up to two weeks out.

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