As a Territory Field Service Technician (FST), you will be assigned a territory and dispatched to customer sites to install, service, and repair food processing and packaging machinery. As part of a highly motivated team of well-rounded Field Service professionals, your mission is to assure that preventive maintenance and operational repairs are performed and carried out on food production equipment earning high customer satisfaction ratings.
FST starts a career with a product training program at HQ and is welcomed into the Field Service team. As a customer-focused technical product expert, the FST will apply highly developed troubleshooting, mechanical and electrical skills, and sound knowledge of hydraulic, pneumatic and electronic control systems to provide pre-sales technical support, installation of new equipment, preventive maintenance and on-site equipment repair.
Travel 80% within territory and as necessary to assignments in other territories;
Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures;
Engage with customer on site, analyze equipment performance, troubleshoot to isolate problem and determine actions needed to restore system to performance specifications;
Share information with team members, customers and your supervisor to help prioritize and keep customer apprised of corrective actions and equipment status;
Repair or replace defective parts using immense inventory system;
Inform customers of routine preventive maintenance techniques;
Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.
Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance at manufacturers specifications;
Basic knowledge of pneumatic, hydraulic power systems, conveyor systems, control systems,
Initiative, critical thinking, complex problem solving, judgement and decision making, persistence, attention to detail, adaptability, flexibility, concern for others and leadership;
80% travel – mostly within territory by automobile or plane.