Field Service Technician

Job Locations US-NY-Rochester
Field Service Technician


Industrial technicians, in this role you will travel to customer locations in order to install, repair, and maintain their processing equipment. You will have the backing of a world-class support team composed of experienced service technicians who can give you expert remote assistance. We provide manufacturer training as well as plenty of room for advancement, making this position an excellent springboard to virtually any role in our organization.


We are looking for Field Service Technicians who combine extensive electromechanical repair experience, along with hydraulics and pneumatics, with the ability to establish and build strong ongoing client relationships.


You will also need to be flexible and capable of dealing with a variety of sudden changes, including client schedules and variations in priorities. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to serve effectively as the liaison between customers and our organization


Specific qualifications for this role include:

  • 3-10+ years industrial maintenance experience, preferably in a role that required significant travel. 

  • Electromechanical, hydraulic and pneumatics.
  • Ability to read schematics.
  • Exceptional customer service skills, with confident & positive attitude

  • Spanish language skills, a plus

  • Advanced technical degree in electronics or mechanical repair, a plus


As a Field Service Technician, you will serve as the public face of the Company, and you must ensure that our customers and their businesses consistently receive the quality service and attention on which we’ve built our reputation.


Your specific duties in this role will include providing prompt, professional on-site service and tasks such as:

  • Installation

  • Routine repair

  • Emergency service

  • New product support

  • Maintenance

  • Customer Training

  • Sales Support

  • Clearly documenting all work that has been performed

  • Identifying customer needs and reacting calmly in high pressure environments

  • Working to establish and grow positive ongoing business relationships between our Company and our customers



This position requires a significant amount of onsite work, and you must be available and willing to travel approximately 80% of the time. 




Competitive salary commensurate with experience, OT, and a great benefits package that includes health, life, dental, disability, 401(k) Profit Sharing Plan, a generous vacation policy and tuition reimbursement.


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