Department Technical Services
Title Field Service Engineer / Field Service Application Engineer
Reports To Field Service Manager
Key Interfaces External Customers
Objective The Field Service/Applications Engineer assists customers with the installation,
Mechatronics call center
Mechatronics Application support
application and problem solving of variable speed drives, servo drives and
electro mechanical products. Customer assistance consists of phone support
through the ACD system as well as on-site support.
Education Bachelor degree required in Electrical, Mechatronics, Robotics or Mechanical
Experience 3+ years’ experience in Field Service or Application Service
Familiar with wiring diagrams and troubleshooting customer wiring
Travelling up to 75% +
IEC 61131-3 (Ladder, Structure text, Function block diagram) - preferred
HMI programming - preferred
Fieldbus (Ethercat, CAN, Ethernet-IP, RS232/485) - preferred
Skills Creative troubleshooting skills
Like to be challenged
Willing to self-study
Hands on experience
Ability to maintain a professional working relationship with external
customers and co-workers
Stress and pressure resistant, as well as a quick learner and
Obtain the ability to develop and maintain constructive working
relationships within and outside of the company
Excellent oral and written communication skills
Excellent ability to manage time and multiple projects in deadline-
Detail oriented, can follow procedures consistently in a high change
Flexible, proactive, can-do attitude and team-oriented work style.
Self-initiating, works effectively with little or no supervision
Computer Solid understanding of computer basics (Windows, Excel, Word, Outlook)
Values Respect – Demonstrates a sense of worth for another person, personal
quality or ability
Integrity – Upholds a high standard of character and ethical behavior,
and acts consistently according to those beliefs.
Community – Considers issues affecting society and actively
contributes to the greater community.
Performance – Obtains a clear understanding of individual
responsibilities, then takes action to achieve expected results.
Innovation – Recognizes embraces and contributes to positive creative
Provide customer phone support logged in through the ACD system at
assigned times working with the application of electronic motor speed
controls, gear motors, mechanical brakes and clutches used in high
Travel to customer sites with little to no notice during normal working
hours to assist with the installation and troubleshooting of variable
speed drives and mechanical products used in a variety of machines.
Complete paperwork, reports and data entry promptly, thoroughly and
accurately to minimize problems in service delivery/invoicing.
Work independently to resolve customer problems involved in a
multitude of industries.
Work on holidays and weekends, as well as off normal business hours
(2nd and 3rd shifts)
Work closely with service, production, and shipping to get what is
needed in products, materials to solve problems.
Perform all other duties/projects as assigned.