Field Service Engineer

Job Locations US-PA-Export
ID
2016-1094
Category
Field Service

Overview

Responsibilities:
  • Schedule and perform maintenance on scientific equipment at customer locations in accordance with service contract and company procedures and standards.  Ensure equipment meets performance specifications.  Evaluate, diagnose, and repair malfunctioning equipment in response to service calls.
  • Perform service on both ultra-precision subassemblies and complex instrumentation.
  • Work to extreme tolerances and both recognize and take the action necessary to achieve ultra-precise operation.
  • Perform highly complex service and testing processes, sometimes with miniature components.
  • Install new equipment, executes product upgrades, and provides technical support.
  • Promote customer satisfaction through proactive, professional communication.
  • Document service work, record and analyze test data, and prepare service reports.
  • Place inventory and parts orders.
  • Provide comprehensive technical support by phone and email.
  • Be "on-call" outside of normal working hours to provide emergency service as needed.
  • Provide information and feedback to Engineering and Production teams for problem identification & resolution.
  • During the time in the factory, may be required to support Production by performing Electromechanical Technician tasks.

 

 
Qualifications:
  • Associate’s degree in Electronics, Electromechanics, or a related discipline.
  • Minimum of 5 years’ experience in a technical service capacity; prior field service responsibility for complex, precision, electronic and/or electromechanical devices is preferred.
  • Ability to interpret complex technical drawings, electronic schematics to the component level, and wiring diagrams.
  • Familiarity with standard vacuum practice and high-voltage technology is a plus.
  • Demonstrated ability to take initiative and to work independently with a focus on results, quality, and customer service.
  • Understanding of computer networking is beneficial.
  • Excellent verbal and written communication skills are required.
  • Strong organizational habits and outstanding attention to detail are essential.
  • Must have a valid driver’s license and acceptable driving record.
  • Must be willing to travel up to 50% of the time, both domestically and internationally.
  • Must be able to pass federal background checks in order to be admitted to some customer facilities.

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