Battery Field Service Specialist

Job Locations US-CA-San Francisco
ID
2016-1091
Category
Field Service Technician

Overview

A Battery Field Service Technician is responsible for startups, certifications, preventative maintenance and scheduled maintenance for battery systems related to the UPS (Uninterruptable Power Supply) systems.  The Battery Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.  A company vehicle, laptop, blackberry, and tools will be provided. Benefits provided include: health insurance, prescription plans, dental, vacation, paid holidays, 401K and Profit Sharing. We provide an elaborate training program for new hires which requires travel to Columbus, Ohio as needed.

Qualifications

REQUIRED SKILLS:

  • Must be able to read and interpret electrical line diagrams and blueprints
  • Working knowledge of OHM’s law and electronic theory
  • Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
  • Elementary fix/repair techniques based on directed supervision
  • Capable of completing tasks and return unit to full operating conditions based upon directed supervision
  • Excellent working knowledge of electricity and the electro-chemical theory of batteries
  • Strong Mechanical aptitude
  • Equivalent industry experience
  • Professional
  • Reliable
  • Team Player
  • Ability to summarize and report all work related tasks performed

Responsibilities

TECHNICAL

  • Communicate with National Technical Support on issues
  • Perform work related tasks according to company guidelines for scheduled maintenance
  • Inspection of UPS Battery systems to identify problems
  • Maintain customer’s UPS battery system in proper condition
  • Install battery systems according to the manufacturer's specifications
  • Implement Field Change Notices according to published guidelines
  • Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
  • Render on site and phone assistance to customers. 

SAFETY

  • Operate in a safe manner in accordance with published safety guidelines
  • Must wear appropriate PPE as per company guidelines and accordance with job duties
  • Adhere to work hours policy guidelines – “14 hours rule”
  • Report all work related accidents or injuries within 24 hours to the appropriate personnel.

 

ADMINISTRATION

  • Provide accurate and timely reporting according to company guidelines
  • Time cards, expense reports, mileage reports, ticket closure, forms et al.
  • Maintain individual inventory in accordance with company policy
  • Provide estimated time of arrival to the Customer Response Center where applicable
  • Maintain company property according to company policies
  • Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.

 

CUSTOMER SATISFACTION

  • Provide proper and adequate communication to internal and external customers
  • Complete scheduled maintenance documentation
  • Provide estimated time of arrival to the customer for where applicable
  • Strive to provide all customers a “first time fix” for their equipment
  • Maintain customer satisfaction rates according to company guidelines
  • Attend Customer Meetings as required

 

PERFORMANCE

  • Maximize productivity by combining service opportunities
  • Complete all work in an efficient and timely manner
  • Capable of making technical and commercial decisions under pressure
  • Properly evaluate site and equipment for appropriate billing status
  • Maintain productive utilization rate according to company guidelines
  • Adhere to company dress code and safety regulations
  • Meet or exceed on-site response time requirements for each customer
  • Understand and comply with company startup/escalation processes and procedures
  • Maintain proper and adequate level of internal communications
  • Managers, co-workers, Support Services, electronic communications, et al.

 

PHYSICAL REQUIREMENTS:

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.  The associate frequently is required to sit and climb or balance.  Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Must have ability to regularly lift at least 50 pounds

 

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