Responsible for executing assigned robotic/automation jobs, including onsite installation, troubleshooting, and repair and follow up on service escalations. Seeks sales opportunities while ensuring customer satisfaction. Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment. Services are provided in-house, on-site, and/or via telephone. Travels 70% - 80% to customer sites and other locations in the US, Canada, and internationally. Provides on-the-job training, coaching, and mentoring to other service team members. Follows safety practices as defined by the Company and/or customers’ site safety code.
