Field Service Technician - Capital Equipment

Job Locations US-MA-Canton
ID
2015-1054
Category
Field Service Technician

Overview

Industrial technicians, are you looking for an opportunity to turn your proven expertise in electromechanical repair into a rewarding long-term career with an industry-leading company? Join our team! FAs we continue to grow, we are looking for experienced and customer-focused Field Service Technicians to join our team.


In this role, you will travel to customer locations in order to install, repair, and maintain their food processing equipment. You will have the backing of a world-class support team composed mostly of experienced service technicians who can give you expert remote assistance. We also provide manufacturer training as well as plenty of room for advancement, making this position an excellent springboard to virtually any role in our organization.

 

This position requires a significant amount of onsite work, and you must be available and willing to travel approximately 80% of the time. 




Qualifications

We are looking for Field Service Technicians who combine extensive electromechanical repair experience with the ability to establish and build strong ongoing client relationships. You will also need to be flexible and capable of dealing with a variety of sudden changes, including client schedules and variations in priorities. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to serve effectively as the liaison between customers and our organization

 

Specific qualifications for this role include:


3-8 years industrial maintenance experience, preferably in a role that required significant travel
Exceptional customer service skills
Willingness to travel approximately 80% of the time
Project a confident and professional attitude
Ability to identify opportunities to help the customer and their business
Spanish language skills, a plus (not required)
Advanced technical degree in electronics or mechanical repair, a plus (not required)

 


Benefits

As a Field Service Technician, you will be part of an established and respected leader in a stable and growing industry. You will receive valuable manufacturer product training as well as an internal support structure of service techs with years of experience in the field. We also prefer to promote from within and offer opportunities not only for vertical advancement, but also lateral moves to other divisions within our organization.

 

Your hard work and professional dedication will be rewarded with competitive compensation and benefits, including:


Medical, dental, and vision coverage
Life insurance
Short- and long-term disability
401(k) w/ company match
Flexible spending accounts
Vacation
Paid holidays
Sick days
Tuition reimbursement

Responsibilities

As a Field Service Technician, you will serve as the public face of our organization, and you must ensure that our customers and their businesses consistently receive the quality service and attention on which we’ve built our reputation.


Your specific duties in this role will include providing prompt, professional on-site service and tasks such as:
Installation
Routine repair
Emergency service
New product support
Maintenance
Customer Training
Sales Support
Clearly documenting all work that has been performed
Identifying customer needs and reacting calmly in high pressure environments
Working to establish and grow positive ongoing business relationships between and our customers

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